Adding FAQ and Updates in Trust Vault

What is this feature?

We're excited to announce two new features for Trust Vault: FAQs and Updates. These features enhance transparency and communication regarding security practices between your company and its customers.

1. FAQs (Frequently Asked Questions):

• Use Case/Pain Point: Customers often have common questions about a company's security practices. Answering these questions quickly builds trust and reduces the need for direct contact.

• How it Works: Companies can now create and publish FAQs directly within their Trust Vault.

• Benefits for End Customers: Customers can easily find answers to their security-related questions without needing to contact your company directly.

2. Updates:

• Use Case/Pain Point: Keeping customers informed about your company's ongoing security efforts strengthens trust and demonstrates commitment.

• How it Works: Companies can now publish updates about their security posture within Trust Vault. This could include achieving new certifications, completing audits, or implementing new security measures.

• Benefits for Customers: Customers are kept up-to-date on your company's security improvements, fostering trust and confidence.

If you have any questions or issues, please reach out to your assigned Customer Success Manager. They'll be happy to assist you!

To view all the product updates, please click here.